Following the Prime Minister’s road map announcement on the 22nd of February, The Hub will remain closed until at least the 17th May.
We are however currently exploring outdoor hospitality options that may be possible from the 12th April. We cannot wait to be able to reopen The Hub to audiences and we’ll be exploring ways we can do this safely in line with the latest data reviews and government guidelines.
We are pleased to announce we have been successful in a bid to the Government’s Culture Recovery Fund and you can read more about this here. (Details and statements correct at the time of press).
Refunds were processed for all canceled performances in 2020. Please check your bank or card statements that were used to make the bookings.
Should you need further assistance please contact us at email@example.com
Last Updated: 23rd Feb 2021
Welcoming You Back Safely
As restrictions are lifted we will open our space with the priority of keeping you safe.
We’re lucky to have a beautiful space with ample room for social distancing, a one-way system, plenty of hand sanitiser and 2 meters between tables. Staff are wearing face masks, a digital menu is available and contactless is the preferred payment method.
We await further guidance around performances and permitted audiences. It is likely that after May 17th opening, it is still necessary to operate with reduced audiences. We are exploring the option of multiple sittings of shows in order to offer performances to reduced numbers.
We look forward to seeing you all soon.
Frequently Asked Questions
The Hub at St Mary’s has been awarded Good To Go status, designed by VisitEngland and recognised by the National Tourist Organisations of Great Britain and Northern Ireland.
This Industry Standard mark confirms that we have followed government and industry COVID-19 guidelines, have a Risk Assessment in place and a process to maintain cleanliness and aid social distancing.
We’ve implemented a number of changes to our coffee shop, events and gallery experience:
- All visitors and staff in public areas are required to wear face coverings, unless they are exempt. You can remove your face covering when seated at a coffee shop table so that you can eat and drink.
- Coffee Shop tables are spaced out with 2 metres between each table
- We’re providing hand sanitisers around the venue – as well as free access to sanitising wipes
- We are encouraging cashless payments in the coffee shop (but we will take cash if absolutely necessary)
- We are managing toilet facilities to control the number of people in and out and ensuring regular enhanced cleaning takes place.
- There is a suggested one-way route to keep visitors flowing in the same direction
- We’ve installed lots of guidance on hygiene, social distancing and safety measures as friendly reminders to everyone on how to enjoy their visit – these include floor stickers to emphasise two-metre distancing and lots of supporting signage.
- Enhanced cleaning arrangements (including hourly cleans of all touch points) may mean a wait for some things, such as toilets, lifts or access to certain areas. Please be patient and be respectful to our staff.
- For any pop-up events, booking in advance will be essential (no admittance ‘on the door’) so that we can plan safe seating arrangements.
- All seating for pop up events will be at tables only (no theatre style)
- We will stagger entry and exit times for events to avoid over-crowding
- We will limit table seating to family groups, bubbles or the ‘rule of 6’ (based on Government Guidelines at the time of the event)
- During pop up events, only table service will be available, via your mobile phone/smartphone app.
- No mingling between tables will be allowed and masks must be worn unless seated at your table
It is not the responsibility of the Hub Team to enforce this change in legislation; it is the responsibility of the police. We have installed signage to help communicate the mandatory face covering message to our visitors. There are some exemptions when visitors / customers do not need to wear a face covering if there is a legitimate reason not to. To find out more about exemptions, including details of downloadable exemption cards, please visit the Government website here (section 3). You may be required to present such an exemption card if asked by the authorities.
No, based on the current government guidance and advice, we won’t be checking people’s temperature.
Our toilet facilities (including baby changing and disabled toilets) will be open, with limited capacity to enable social distancing. Our team will be carefully managing these areas so there may be a short wait to use the facilities. All our washrooms will be checked regularly throughout the day and all touch points sanitised, for your safety.
No. Anyone with COVID-19 symptoms, or who lives with someone with symptoms, should follow government guidance and self-isolate. We will have signage asking visitors with symptoms to not enter the building.
We are working hard over the coming months to create a digital offer for our audiences. We are currently working with local artists to create online musical experiences and we are launching a series of online craft workshops in which you can take part from the comfort of your own home. Our digital gallery offering will also be expanding over the coming months.