Accessibility

Your Guide to Accessibility
at The Hub

We are committed to making sure that our venue is accessible to everyone. We want to support your experience at The Hub in any way we can, feel free to contact us with any concerns or accessibility requirements you may have.

The hub is housed in St Marys church on Market Square

Getting Here

There are a limited number of off-street disabled parking bays (on Bore Street) near to The Hub, which are accessible via a one-way system (enter from Tamworth Street) from Monday – Wednesday only.

From Thursday to Sunday, cars are not permitted to drive through the City Centre. More information on the pedestrianisation of the City Centre can be found here.

The nearest car parks to The Hub are listed below. All City Centre car parks have a number of disabled spaces and all have step-free access to The Hub.

  • Bird Street car park (short stay) – 130 yds (step free)
  • Lower Lombard Street car park (long stay) – 230 yds (step free)
  • Upper Lombard Street car park (short stay) – 230 yds (step free)

For further information on parking please visit the Local Council website here.

Lichfield City Train Station is 500 yds from The Hub (step free)
Lichfield Trent Valley Station is 1.2 miles from The Hub.
Both train stations have a lift to all platforms.

Lichfield Bus Station is located 350 yds from The Hub (step free).

Further information about public transport can be found here.
Entrance – There are two automatic doors at the entrance to the building.
Lift – The Hub is located on the first floor (the library is on the ground floor). There is step free access to The Hub by using the platform lift (internal dimensions are 94cm x 145cm).
Stairs – The Hub is located on the first floor. In addition to the lift there is a single wide staircase (20 steps in total) with a handrail all the way up.
Toilets – We have an accessible disabled toilet cubicle, in the main toilet corridor, next to the bar (on the first floor).
Counter service can be adapted to meet your needs. Please notify a member of staff if you require assistance.
Assistance dogs are welcome in the venue at all times (including evening performances). The Hub Coffee Shop is a dog friendly venue in the daytime (all dogs).

Access During Performaces

All of our performance seating is on one level (step free). The seating is removable / flexible depending on the performance.

If you are a wheelchair user please contact us on 01543 256611 or email hello@thehubstmarys.co.uk and we will advise you on your booking (a space will be reserved for you).

We offer a free carer ticket for those who require assistance. Please contact us on 01543 256611 or email hello@thehubstmarys.co.uk ahead of the performance to let us know.

If you require use of our ear defenders, please speak to a member of The Hub team who will be happy to assist.

Relaxed Events

Throughout the year we offer a number of relaxed performances and dedicated relaxed exhibition viewing times.

What is a Relaxed Event?
Our relaxed events / gallery hours are open to Neurodivergent and Learning Disabled people, or anybody who would benefit from a more relaxed environment.
During the Relaxed Event / Hour we do the following:

  • Limit noise
  • Remove abnormal lighting
  • There is additional signage to the show / exhibition and facilities.
  • There is a designated ‘Quiet Zone’ in the coffee shop, with available ear defenders, fidgets and bean bags.
  • Reduce the number of entry tickets or admissions to these gallery sessions / events, to reduce the risk of crowding.
  • Our staff are trained in Autism and Learning Disability awareness and will be there to assist if you need them.
Upcoming Relaxed Events
check back here for upcoming relaxed events

Easy Read

Download our Hub Easy Read – What To Expect When You Visit The Hub

Contact Us

Our team are always happy to help:

In person: Drop in during coffee shop opening hours
Call us on 01543 256611
Email hello@thehubstmarys.co.uk.

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